jlhk Casino
Privacy Policy

01Introduction & Scope

jlhk Casino ("jlhk", "we", "us", "our") is committed to protecting the privacy of all individuals who access and use the jlhk online gaming platform at jlhk.cam ("the Platform"). This Privacy Policy describes how jlhk collects, uses, stores, shares, and protects personal data relating to registered players and visitors to the Platform.

This Policy applies to all personal information collected through:

• The jlhk Casino website at jlhk.cam and all associated pages;
• Account registration and identity verification processes;
• Deposit and withdrawal transactions via GCash, Maya, BPI, BDO, Metrobank, and other accepted payment methods;
• Gameplay activity, wagering history, and game interactions;
• Customer support communications via live chat or email;
• Marketing communications where you have opted in to receive them.

This Policy is aligned with the requirements of the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

02Data Controller

For the purposes of the Data Privacy Act of 2012, jlhk Casino is the Personal Information Controller (PIC) in respect of all personal data collected and processed in connection with the Platform. As PIC, jlhk determines the purposes and means by which your personal data is processed.

jlhk has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with applicable data privacy legislation and for handling player data rights requests. Contact details for the DPO are set out in Section 15 of this Policy.

03Personal Data We Collect

jlhk collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:

3.1 Identity & Registration Data

• Full legal name as it appears on a government-issued Philippine ID;
• Date of birth (for age verification — jlhk Casino is strictly 21+);
• Philippine mobile number and email address;
• Username and account credentials (passwords are stored in hashed form and are never visible to jlhk staff);
• Copies of government-issued identification documents submitted for KYC verification (e.g., PhilSys ID, passport, LTO driver's license).

3.2 Financial & Transaction Data

• Deposit and withdrawal transaction records, amounts, timestamps, and payment method used;
• GCash or Maya account reference numbers (not your PIN or full credentials);
• Bank account reference details (account name and last digits, for withdrawal verification);
• Account balance history and bonus credit records.

3.3 Gameplay & Activity Data

• Game session data including games played, wagers placed, outcomes, and session duration;
• Sports betting selections and market history;
• Bonus usage and wagering requirement progress;
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status).

3.4 Technical & Device Data

• IP address and approximate geolocation at login;
• Device type, operating system, and browser information;
• Cookie identifiers and session tokens (see Section 8);
• Login timestamps and access logs.

3.5 Communications Data

• Records of live chat conversations with jlhk customer support;
• Email correspondence with jlhk;
• Records of any formal complaints submitted.

04How We Collect Your Data

jlhk collects personal data through the following channels:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or update your account settings;
• Automatically — through cookies, session tokens, and server logs when you access and interact with the Platform (see Section 8);
• From payment providers — transaction confirmation data from GCash, Maya, BPI, BDO, and other accepted payment processors, necessary to reconcile deposits and withdrawals;
• From identity verification services — where jlhk uses a third-party KYC or document verification service to assist in confirming the identity and age of a Player;
• From fraud prevention and anti-money laundering (AML) systems — automated systems that cross-reference transaction patterns against regulatory risk indicators.

05Purpose & Legal Basis for Processing

The table below sets out the primary purposes for which jlhk processes your personal data and the corresponding legal basis under the Data Privacy Act of 2012:

06Data Sharing & Third Parties

jlhk does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Personal data is shared with third parties only in the following circumstances:

6.1 Service Providers

jlhk engages trusted third-party service providers who process data on our behalf in order to deliver Platform services. These include payment processors (GCash, Maya, BPI, BDO, Metrobank), KYC and identity verification services, game software providers, cloud hosting and infrastructure providers, and customer support platform operators. All such providers are contractually required to process data only as instructed by jlhk and to maintain appropriate security standards.

6.2 Legal & Regulatory Obligations

jlhk may disclose personal data to competent Philippine government authorities, law enforcement agencies, or regulatory bodies (including PAGCOR and the National Privacy Commission) where required by law, court order, or regulatory direction, without prior notice to the affected Player where legally required or permitted.

6.3 Fraud Prevention & AML

jlhk may share data with third-party fraud prevention and anti-money laundering screening services where required to comply with applicable financial crime prevention obligations.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jlhk's business, personal data held by jlhk may be transferred to the acquiring entity, subject to that entity assuming obligations equivalent to those in this Privacy Policy. jlhk will notify affected Players of any such transfer via the registered email address where required by applicable law.

07Payment Data & Financial Privacy

jlhk Casino processes all deposits and withdrawals in Philippine Peso (PHP) through official payment provider integrations. When you make a deposit via GCash, Maya, or a Philippine bank, your transaction is authorised through the payment provider's own secure flow. jlhk receives only a transaction reference and confirmation — your GCash PIN, Maya password, and full bank account credentials are never transmitted to or stored by jlhk.

For withdrawal processing and AML compliance, jlhk stores the payment method type, the account holder name, and a truncated reference (e.g., last four digits of a bank account) associated with your jlhk account. This information is retained for the period specified in Section 9 of this Policy.

All financial data associated with your jlhk account is encrypted at rest and in transit using industry-standard encryption protocols. Access to financial records is restricted to authorised jlhk personnel on a need-to-know basis.

08Cookies & Tracking Technologies

jlhk Casino uses cookies and similar tracking technologies to operate the Platform, maintain your authenticated session, and understand how players use the site. The categories of cookies used by jlhk are as follows:

You may manage your cookie preferences via your browser settings. Disabling strictly necessary cookies may affect your ability to log in or use core Platform features.

09Data Retention

jlhk retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following retention periods apply:

• Account registration and identity verification data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, as required for AML and regulatory compliance purposes.
• Financial and transaction records: Retained for a minimum of five (5) years following each transaction, as required under Philippine financial regulations.
• Gameplay and wagering history: Retained for three (3) years following the last recorded session, and may be retained longer where required for dispute resolution or regulatory review.
• Customer support communications: Retained for three (3) years following resolution of the matter.
• Marketing consent records: Retained for the duration of your opt-in and for a reasonable period following opt-out, to demonstrate compliance with consent obligations.
• Self-exclusion records: Retained indefinitely for responsible gaming compliance purposes, even after account closure.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jlhk's data disposal procedures.

10Data Security

jlhk implements technical and organisational security measures proportionate to the risk associated with the personal data it processes. These measures include:

• SSL/TLS encryption on all data transmissions between your device and the jlhk platform, including login, deposits, and withdrawals;
• Encryption at rest for all stored personal and financial data;
• Access controls limiting access to personal data to authorised personnel on a strictly need-to-know basis, enforced by role-based access management;
• Two-factor authentication (2FA) available for all player accounts and mandatory for internal administrative access;
• Intrusion detection and monitoring systems that flag unusual access patterns and suspicious activity in real time;
• Regular security assessments and vulnerability testing of Platform infrastructure.

Notwithstanding the above, no data transmission over the internet or electronic storage system is entirely free from risk. jlhk cannot guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, jlhk will notify the National Privacy Commission and affected Players in accordance with the notification requirements of the Data Privacy Act of 2012.

11Your Data Rights Under Philippine Law

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by jlhk Casino:

• Right to be Informed: You have the right to be informed of how jlhk collects, uses, and processes your personal data — as set out in this Policy.
• Right to Access: You may request a copy of the personal data jlhk holds about you by contacting our Data Protection Officer (DPO).
• Right to Correction: You may request correction of inaccurate or incomplete personal data in your jlhk account at any time via Account Settings or by contacting support.
• Right to Erasure or Blocking: Subject to jlhk's legal retention obligations, you may request deletion or blocking of personal data that is no longer necessary for the purpose for which it was collected.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time by updating your marketing preferences or contacting our support team.
• Right to Data Portability: Where technically feasible and legally applicable, you may request that jlhk provide your personal data in a structured, commonly used format.
• Right to Complain: If you believe jlhk has processed your personal data in a manner inconsistent with the Data Privacy Act of 2012, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact jlhk's Data Protection Officer at the contact details provided in Section 15. jlhk will respond to all data rights requests within thirty (30) calendar days, or within such extended period as permitted by applicable law with prior notice to you.

12Responsible Gaming & Data

jlhk Casino processes certain personal data specifically in connection with responsible gaming obligations. This includes maintaining records of deposit limits, loss limits, session time settings, and self-exclusion status associated with your account.

Where a Player requests self-exclusion — whether on a temporary or permanent basis — jlhk retains the self-exclusion record indefinitely, even after account closure. This is necessary to ensure that jlhk can identify and decline access to self-excluded individuals who attempt to re-register, consistent with jlhk's responsible gaming obligations and PAGCOR-aligned requirements for operators serving Filipino players.

jlhk may also use anonymised gameplay and transaction pattern data to identify players who may be exhibiting signs of problem gambling, in order to proactively offer responsible gaming resources. This processing is conducted in the interests of player welfare and does not involve the sharing of identifiable data with third parties except as required by law.

Real money gaming at jlhk Casino is strictly for adults aged 21 years and above. Age verification data is processed and retained in compliance with PAGCOR requirements.

13Children & Minors

jlhk Casino does not knowingly collect personal data from individuals under the age of 21. Access to real money gaming on the Platform is strictly prohibited for persons under 21 years of age, in accordance with PAGCOR regulations.

Where jlhk discovers or has reason to believe that personal data has been submitted by an individual under 21 years of age, jlhk will immediately close the associated account, return any deposited balance in accordance with its Terms & Conditions, and delete all personal data associated with that account, subject to any legal retention obligations that may apply.

14Changes to This Privacy Policy

jlhk Casino reserves the right to update or modify this Privacy Policy at any time. Where changes are material, jlhk will provide reasonable notice to registered Players via the email address on file or through an on-platform notification prior to the revised Policy taking effect.

The current version number and effective date of this Policy are displayed at the top of this page. You are encouraged to review this Policy periodically. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, please cease using the Platform and request account closure via live chat support.

15Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jlhk Casino, please contact us through the following channels:

• Live Chat Support: Available 24 hours a day, 7 days a week, via the jlhk Casino website.
• Email: [email protected] (plain text — not a clickable link)
• Data Protection Officer: Direct DPO inquiries may be addressed via the same support channels, clearly marked "Attn: Data Protection Officer / Privacy Request".

jlhk aims to acknowledge all privacy-related written inquiries within five (5) business days and to resolve or formally respond to data rights requests within thirty (30) calendar days.